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Most asked
You pay when you place your order, in a secure Stripe checkout.
If your pharmacist cannot approve your order, we refund you in full automatically. You can also cancel for a full refund at any time before your order is dispatched.
Refunds go back to the way you paid and reach you within 5 to 10 working days, depending on your bank.
Read the full answerWe aim to dispatch within 1 working day of approval.
Royal Mail aims to deliver Tracked 24 parcels the next working day. Royal Mail aims to deliver Tracked 48 parcels in 2 to 3 working days. These are Royal Mail's aims, not guarantees.
Read the full answerFor prescription weight-loss treatment, one quick step before we can dispatch: a free 15 minute video call with your pharmacist. We ask for one before a first supply of a prescription weight-loss medicine. Orlistat 60mg (alli), a pharmacy medicine, needs no call.
Read the full answerReordering opens two weeks before your supply runs out: 14 days after a one-month supply starts, 42 days into two months, and 70 days into three.
We let you know when it opens, and your account shows the date from your first order.
Read the full answerYes, at any time before it is dispatched, for a full refund. Message your pharmacist, or email hello@withsolira.com.
Once the label is printed, the order is on its way and can no longer be cancelled.
Refunds go back to the way you paid and reach you within 5 to 10 working days, depending on your bank.
Read the full answer
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Our hours are 9am to 5pm, Monday to Friday.
For urgent medical concerns, call NHS 111 or 999.