Terms and Conditions

Solira is an online service of QuickCare Pharmacy, a pharmacy registered with the General Pharmaceutical Council (GPhC registration 9013213), owned by QCP1 Ltd (company number 15503390, VAT number GB477422569), Office 115 & 116, 3 Humber Road, Millennium Business Centre, London, NW2 6DW. Our Superintendent Pharmacist is Jimah Alsaai MPharm (GPhC 2232652). Email hello@withsolira.com.

Solira is for adults aged 18 and over who live in the United Kingdom. We deliver to UK addresses only.

We offer online consultations with a pharmacist and, where it is safe and suitable, supply prescription medicines and pharmacy medicines. Our shop sells food supplements, which anyone can buy, including as a guest. Completing a consultation does not mean a medicine will be supplied: a pharmacist reviews every consultation first and may decline an order, ask you questions, or ask for more information.

To keep you safe we may ask you to show photo ID, to have a short video call with the pharmacist, to tell us your weight or blood pressure, or, if you are moving to us from another provider, to show proof of your last supply. If we cannot complete these checks, we cannot supply.

Please give accurate, complete answers, tell us about any change in your health or your other medicines, use what we supply only as your pharmacist advises, and never share it. Giving false information to obtain a medicine may lead to your account being closed and, where the law requires, to us telling the relevant authorities.

You can message your pharmacist from your account. Your pharmacist typically replies within 1 working day (Monday to Friday). Messages are not for emergencies. For urgent medical concerns, call NHS 111 or 999.

Prices are in pounds sterling and include VAT where it applies. The price you pay is the price shown when you place your order; prices for later orders may change. Payment is taken when you order, through Stripe. We never see or store your card number. If you tick the box on Stripe's form to save your card, Stripe keeps it for your next order with us, and you can remove it there at any time. A saved card is never charged without you placing an order.

A code applies only to the orders it was issued for, only one code can be used on an order, and a code has no cash value. If a code does not apply to your order, checkout tells you before you pay. Some prices are available only to patients currently on treatment with us; checkout confirms this before the price is applied. We may end a code early if it is misused.

We aim to dispatch within 1 working day of approval. Medicines that must be kept cold travel by Royal Mail Tracked 24 in insulated packaging; Royal Mail aims to deliver Tracked 24 parcels the next working day. Other medicines and shop orders travel by Royal Mail Tracked 48; Royal Mail aims to deliver Tracked 48 parcels in 2 to 3 working days. Your order is our responsibility until it reaches you. If it is late, damaged or not as it should be, tell us and we will put it right.

You can cancel any order before it is dispatched, for a full refund. If our pharmacist cannot approve your order, we refund you in full automatically. Prescription-only medicines are supplied to you personally after our pharmacist has assessed your consultation, and cannot be returned once dispatched unless they are faulty, damaged or not what you ordered.

For pharmacy medicines supplied without a prescription, which must be unopened with their seal unbroken, for unused sharps bins and for unopened supplements, you also have the right to cancel within 14 days of the day you receive your order, without giving a reason. Our Returns and Refunds Policy explains how, and has a cancellation form. Refunds go back to the way you paid within 5 to 10 working days.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or for fraud, and nothing affects your legal rights as a consumer.

We publish any change at withsolira.com/terms with a new date. An order is covered by the terms published when you placed it.

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring a claim in the courts where you live.