Delivery
How your order reaches you
Every order goes by Royal Mail, with tracking, in plain packaging with no medicine names on it.
1 working dayWe aim to dispatch within 1 working day of approval.
How we send it
- Medicines that need to stay coldRoyal Mail Tracked 24, in a cool package£3.99
- Everything else, including tablets and capsulesRoyal Mail Tracked 48£2.99
- Shop ordersRoyal Mail Tracked 48£2.99, free from £40
When it arrives
Royal Mail aims to deliver Tracked 24 parcels the next working day.Royal Mail aims to deliver Tracked 48 parcels in 2 to 3 working days.
These are Royal Mail's aims, not guarantees.
From label to doorstep
- ApprovedBy your pharmacist
- Label printedWe record this as dispatched
- With Royal MailTracking starts at the first scan
- DeliveredTo your door, safe place or neighbour
If nobody is in
Royal Mail may leave your parcel safely
In your safe place or with a neighbour, if nobody answers. If it can't be left, Royal Mail puts a card through your door so you can rebook or collect it.
Put anything that needs to stay cold in the fridge as soon as it arrives. If a cold parcel was left outside for more than a few hours, message your pharmacist before you open anything in it.
Before you contact us
Your pharmacist typically replies within 1 working day.
Where we deliver
UK addresses only.
Still need help?
Jimah Alsaai MPharmYour pharmacist · GPhC 2232652Your pharmacist typically replies within 1 working day.
Message your pharmacist
Our hours are 9am to 5pm, Monday to Friday.
For urgent medical concerns, call NHS 111 or 999.