Complaints Procedure

We take all complaints seriously and aim to resolve them promptly.

1. How to Complain

Post: QCP1 Ltd, Office 115 & 116, 3 Humber Road, Millennium Business Centre, London, NW2 6DW

Include:

Your name and date of birth
Order or consultation reference
Description of your complaint
Outcome you are seeking

2. What Happens Next

We acknowledge within 2 working days and aim to provide a full response within 14 working days. Complex complaints may take longer. We will keep you updated.

3. Escalation

General Pharmaceutical Council (GPhC)
pharmacyregulation.org | 020 3713 8000

Information Commissioner's Office (ICO)
ico.org.uk. For data handling complaints

4. Clinical Concerns

Clinical or patient safety complaints are escalated immediately to our superintendent pharmacist, Jimah Alsaai MPharm (GPhC No. 2232652).

If you are experiencing a medical emergency call 999 or go to A&E.

5. MHRA Reporting

Report suspected side effects at yellowcard.mhra.gov.uk.