Returns and Refunds Policy

1. Prescription Medicines

Once dispensed and dispatched we cannot accept returns or provide refunds, even if packaging is unopened. This is a legal requirement, medicines cannot re-enter the supply chain once they have left our pharmacy.

2. Faulty, Damaged, or Incorrect Items

We will provide a replacement or full refund if:

• The item is damaged or faulty
• An incorrect item was supplied
• There is a dispensing error

Contact hello@withsolira.com within 48 hours of delivery with your order number and photos where possible.

3. Non-Prescription (OTC) Items

Unopened, unused OTC items (Viagra Connect, Cialis Together, Minoxidil, Orlistat 60mg, sharps bins) may be eligible for refund at our discretion within 14 days of delivery in original unopened condition. Return postage is the customer's responsibility unless the item is faulty.

4. Cold Chain Products

Mounjaro and Wegovy cannot be returned once dispatched due to cold chain integrity requirements.

5. How to Request

Email hello@withsolira.com with your order number, reason, and photos. We respond within 2 working days.

6. Processing

Approved refunds processed within 5 to 10 working days to your original payment method.