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    Switching to Solira

    Already on treatment with another provider?

    Bring proof of your last supply. Your pharmacist checks it and can continue your dose instead of restarting it.

    Start your consultation Reviewed by Jimah Alsaai MPharm, GPhC 2232652, Superintendent Pharmacist
    How it works

    Two ways in, one careful check

    1. Step 1

      Answer the consultation

      Your health, your current medicine and dose, and when you last took it.

    2. Step 2

      Upload your proof

      Your previous provider's approval email, a photo of your prescription, or a photo of the dispensing label. Or show it on your video call.

    3. Step 3

      Your pharmacist checks it

      On your video call, before anything is supplied. If it all matches, you can usually carry on at your dose.

    Before you start

    Have to hand your previous provider's approval email, your prescription, or the dispensing label, to upload in the consultation. Can't find any of them? Ask your provider for a copy.

    Proof

    What to send us

    A photo of the dispensing label

    Must show
    • The medicine
    • The dose
    • Your name
    • The date

    Your previous provider's approval email

    Must show
    • Your name
    • The date of the email
    • The medication you were approved for

    A photo of your prescription from your previous provider works too.

    Only your pharmacist sees it. We never contact your current provider for you.

    Your dose

    Carry on, or start again?

    Usually carry on

    Under three months since your last dose

    Your pharmacist can usually continue the dose you are on, once they have checked your proof.

    Start again

    Three months or more

    Treatment restarts at the lowest dose and builds up again.

    Counted from the date of your last dose, not your last order. Your pharmacist makes the final decision.

    Missed a dose?

    From your pharmacist

    Missed dose. Mounjaro: take it if fewer than 4 days have passed, otherwise skip. Wegovy pens: take it if fewer than 5 days have passed, otherwise skip. After a long gap, contact us before restarting: treatment resumes at the lowest dose.

    Safety

    Never take two supplies at once

    Keep using your current supply until we approve your order, then stop your repeat with your current provider.

    In the consultation, you confirm

    I confirm I will stop receiving supply from [your provider] once Solira approves my order. I understand taking GLP-1 treatment from two places at once is unsafe.

    Good to know
    • We check your proof before anything is supplied
    • We don't contact your current provider for you
    • No proof? You start at the lowest dose
    • Changing medicine too? Your pharmacist chooses your first dose

    On your video call. Your pharmacist goes through your proof with you. Nothing is supplied until it has been checked.

    FAQ

    Common questions

    Not usually, if your last dose was under three months ago and your pharmacist can check your proof.

    Any one of these: an approval email from your previous provider that shows your name, the date of the email and the medication you were approved for; a photo of your prescription from your previous provider; or a photo of the dispensing label clearly showing the medicine, the dose, your name and the date.

    We'll pause or stop treatment if it isn't working for you (less than 5% weight loss after a fair trial at your best-tolerated dose), if side effects persist despite adjusting, if your BMI falls below 20, or if you become pregnant. Treatment is reviewed regularly, and if longer-term therapy beyond our service is right for you, we'll help you transition to a prescriber-led pathway.

    Tell us in the consultation. Your pharmacist chooses your first dose.

    No. Stop your repeat with them once we approve your order.

    Ready when you are

    Every order is checked by our pharmacist before anything is supplied.

    Start your consultation